COVID-19
We are open for business so if you wish to make a reservation please do so using our on-line booking system or by contacting us directly. We appreciate we are all living in very uncertain times so if you wish to cancel your booking at any time you will be able to do so without incurring our usual cancellation fees. Please note that if you simply do not turn up, without cancelling your booking, you will be charged the full amount.
Now we are operational, we must ensure we follow government guidelines on social distancing for our guests and our own well-being. The following changes to our normal service will be made:
Check-in. On arrival you will be asked to use the hand sanitiser provided. We have introduced an on-line check-in system which you will be asked to complete 3 days before your arrival. If, on arrival, you have not provided us with your contact details (postal address, phone number, email etc.) you will be asked to provide them. You will not be asked to sign a guest registration form and your room key will be left at the check-in desk. Unfortunately we will not be able help carry your luggage to your room. At the end of your stay we will email a copy of your invoice should you need one; paper copies will no longer be provided. Payment will be taken remotely using the card details you provided at the time of booking when you depart.
Breakfast. Breakfast will be served in the dining room. We will be offering the usual choice of cereals, fruit juices, yogurts, fresh fruits, toast etc. and our full English breakfast will also be available. All self-service items will be served in individual portions and unused items will be quarantined for 72 hours.
Housekeeping. We will not be offering our usual daily room cleaning service but we will empty your waste bins. The selection of complementary hot or cold drinks in your room will be limited to bottled water, tea & coffee. All unused items will be quarantined for 72 hours. We are happy for you to order a takeaway to eat in your room and we can provide crockery and cutlery. The dining room will only be open during breakfast service and the guest sitting room and conservatory will be closed at all times.
Room Cleaning. At the end of your stay the room will be cleaned to the highest possible standard and we will pay special attention to cleaning heating controls, TV remotes, door handles, light switches, desks and bedside tables.
Bed linen. Our bed linen is laundered professionally to the highest industry standards. We have removed any surplus bed coverings and cushions from your room to provide a safe, secure, hygienic environment.
We ask that you respect the government social distancing advice of the day and use the hand sanitisers which will be available at various locations in the building.
We will wear face masks and ask that all guests wear them except whilst at the breakfast table or in their rooms. We cannot provide masks for guests and ask that you provide your own.
We hope you enjoy your stay with us and please do not hesitate to contact us if you have any questions.
Updated 23.09.2020
We are open for business so if you wish to make a reservation please do so using our on-line booking system or by contacting us directly. We appreciate we are all living in very uncertain times so if you wish to cancel your booking at any time you will be able to do so without incurring our usual cancellation fees. Please note that if you simply do not turn up, without cancelling your booking, you will be charged the full amount.
Now we are operational, we must ensure we follow government guidelines on social distancing for our guests and our own well-being. The following changes to our normal service will be made:
Check-in. On arrival you will be asked to use the hand sanitiser provided. We have introduced an on-line check-in system which you will be asked to complete 3 days before your arrival. If, on arrival, you have not provided us with your contact details (postal address, phone number, email etc.) you will be asked to provide them. You will not be asked to sign a guest registration form and your room key will be left at the check-in desk. Unfortunately we will not be able help carry your luggage to your room. At the end of your stay we will email a copy of your invoice should you need one; paper copies will no longer be provided. Payment will be taken remotely using the card details you provided at the time of booking when you depart.
Breakfast. Breakfast will be served in the dining room. We will be offering the usual choice of cereals, fruit juices, yogurts, fresh fruits, toast etc. and our full English breakfast will also be available. All self-service items will be served in individual portions and unused items will be quarantined for 72 hours.
Housekeeping. We will not be offering our usual daily room cleaning service but we will empty your waste bins. The selection of complementary hot or cold drinks in your room will be limited to bottled water, tea & coffee. All unused items will be quarantined for 72 hours. We are happy for you to order a takeaway to eat in your room and we can provide crockery and cutlery. The dining room will only be open during breakfast service and the guest sitting room and conservatory will be closed at all times.
Room Cleaning. At the end of your stay the room will be cleaned to the highest possible standard and we will pay special attention to cleaning heating controls, TV remotes, door handles, light switches, desks and bedside tables.
Bed linen. Our bed linen is laundered professionally to the highest industry standards. We have removed any surplus bed coverings and cushions from your room to provide a safe, secure, hygienic environment.
We ask that you respect the government social distancing advice of the day and use the hand sanitisers which will be available at various locations in the building.
We will wear face masks and ask that all guests wear them except whilst at the breakfast table or in their rooms. We cannot provide masks for guests and ask that you provide your own.
We hope you enjoy your stay with us and please do not hesitate to contact us if you have any questions.
Updated 23.09.2020
